BEFORE YOU BOOK
Please make sure you are purchasing the correct service. Read the full service description and what is included before checking out.
You are responsible for providing complete and accurate information on your order form. Please be VERY detailed about what you want. I can only create based on the information you provide.
If something is important to your design, PUT IT ON THE FORM.
Information sent later that was not included on the original form does not automatically qualify as a revision.
ORDER FORM AGREEMENT
Before submitting your order, you will be required to agree to the following:
Yes, I confirm that I answered this form to the best of my ability and that all information I provided is correct and complete. I understand that if I leave out important information, provide incorrect information, or fail to clearly explain what I want, that is my responsibility and not TLVisuals’ error.
REVISIONS
TLVisuals will make a revision when I made the mistake or I misunderstood information that was clearly provided on your original order form. If TLVisuals followed the information you submitted correctly, a free revision is not owed because you later decide you wanted something different.
A revision is NOT for:
- Information you forgot to include
- Changing your mind after seeing the design
- Choosing a different concept after work has started
- Requesting details that were never included on your form
- Changing characters, colors, outfits, backgrounds, titles, or other major details that were originally approved/provided differently
- Wanting a completely different design
DEAL OR NO DEAL
Deal or No Deal designs are FINAL.
You are giving TLVisuals full creative control based on the information you submit.
There are NO revisions or changes for Deal or No Deal orders.
Whatever TLVisuals creates as the final design is the final product unless the mistake was something directly caused by TLVisuals, such as incorrect text that was originally submitted correctly.
PREMADE COVERS — $3
Premade covers are sold exactly as shown.
The product listing states exactly what may be personalized. Most premades allow the AUTHOR NAME only; selected listings may also allow the BOOK TITLE.
Characters, photos, colors, fonts, layout, concept, and all unlisted design elements cannot be changed.
Please make sure you are completely satisfied with the displayed cover before purchasing.
DIY COVER KITS — $6
A DIY Cover Kit is NOT a finished cover.
Your kit includes the materials listed on the product page, such as:
You are responsible for assembling and creating your own final cover.
The tutorial is guidance—not a completed design service.
- Cover background photo
- Main character photos
- PNGs / overlays
- Short tutorial video OR picture slideshow showing how I would put the cover together
DISCOUNTED / OLDER-CONCEPT BUNDLES
Selected older TLVisuals concepts may be sold at a discounted bundle price.
A discounted price does not change TLVisuals’ regular pricing. For example, a selected older-concept bundle may be offered for $12 even though the normal bundle price is $15.
The discounted price applies only to the specific qualifying concept/listing.
Always read what can and cannot be customized before purchasing.
PAYMENT
Full payment is required to secure your order unless the website specifically states otherwise.
Do not submit payment until you are ready to proceed with your order.
Prices may vary depending on the service, promotion, bundle, or add-ons selected at checkout.
DIGITAL PRODUCTS & REFUNDS
TLVisuals provides digital creative services and digital products.
Because of the nature of digital work, purchases are generally final once work has begun or digital materials have been delivered, except where required by applicable law.
Please contact TLVisuals directly if there is a problem with your order so it can be reviewed.
TURNAROUND TIME
Please review the turnaround time displayed for the service you are purchasing.
Your turnaround starts when I begin your order.
Payment places your order in the queue. Your quoted turnaround begins only when TLVisuals starts working on that item and marks it In Progress. Time spent waiting in the queue is separate from turnaround time.
Payment and all required information/materials must be received before work can begin. Each item in a multi-item order starts separately.
Delays caused by missing, incomplete, or incorrect customer information may affect delivery time.
CUSTOMER COMMUNICATION
Please use accurate contact information when ordering and check your messages/email for communication regarding your order.
If TLVisuals needs information from you to continue your order, your order may be placed on hold until that information is received.
CREATIVE DIFFERENCES
Every TLVisuals design is created using my personal creative style and judgment.
Booking TLVisuals means you are booking my design style.
A design not looking exactly how you imagined it does not automatically mean the order was completed incorrectly, especially when the submitted instructions were followed.
Please review my work before booking to make sure my style is a good fit for you.
FINAL FILES
Please review your final design carefully when you receive it.
Check:
If TLVisuals made an error based on information that you originally submitted correctly, contact me so I can review it.
- Author name
- Book title
- Spelling
- Character information
- Any other text/details you provided
RESPECT
Respect goes both ways. 💕
Disrespectful, threatening, abusive, or excessively hostile communication will not be tolerated.
Questions, concerns, and genuine mistakes can always be discussed professionally.
