USING THE WEBSITE
You must provide accurate contact, payment, and order information and use the website only for lawful purposes. You are responsible for keeping account credentials and private guest links secure.
TLVISUALS / TERMS
Terms of Service
Effective October 14, 2026.
ORDERS & PAYMENT
An order becomes active after successful payment and receipt of all required information. Prices, included items, deadlines, and applicable discounts are shown before payment. The policy version and acknowledgments accepted at checkout are stored with the order.
CREATIVE SERVICES
Custom work is created from the submitted form and TLVisuals’ creative style. Changes, revisions, previews, creative-control products, premades, and digital kits follow the Booking Rules & Policies accepted at checkout.
CUSTOMER MATERIALS
By uploading names, photographs, links, text, or other material, you confirm that you have permission to provide it for your requested design. TLVisuals uses it only to operate the service and create the order.
DELIVERY
Finished digital files are delivered through the private order page and My Files. Customers should download and safely store final files. Delivery emails are a notification; the private website copy is the official delivery location.
REFUNDS & CANCELLATIONS
Digital purchases are generally final after work begins or digital materials are delivered, except where required by law. Approved full or partial refunds are returned through the original Stripe payment and recorded on the order.
INTELLECTUAL PROPERTY
TLVisuals retains rights in its original creative work except for the customer’s permitted use of purchased final deliverables. Customers may not resell, redistribute, claim authorship of, or turn purchased design materials into templates unless the specific product expressly allows it.
COMMUNICATION
Private order chat and support messages must remain respectful. Abusive, threatening, unlawful, or fraudulent activity may result in restricted access while payment, delivery, refund, or legal obligations are handled.
AVAILABILITY
The website may be updated, paused, or temporarily unavailable for maintenance or service-provider issues. TLVisuals will preserve paid-order records and restore access or provide another reasonable delivery method when necessary.
CONTACT
Questions about an order or these terms can be sent through the TLVisuals contact form or the contact email listed on the website.