TLVISUALS / CUSTOMER PRIVACY
Effective October 14, 2026.
TLVisuals collects the information you provide when you create an account, join the email list, place an order, complete a customization form, upload reference photos, send an order message, request support, or leave a review.
Your information is used to process payment, create and deliver your order, provide customer support, send requested order updates, operate your customer account, prevent fraud, keep business records, and send marketing email only when you have subscribed.
Card information is handled by Stripe. TLVisuals receives payment status, the amount paid, and transaction references needed to manage an order or refund. TLVisuals does not store your complete card number.
Order forms, customer photos, private chat, previews, and finished files are restricted to the customer connected to the order and the TLVisuals owner. Private downloads use short-lived access links.
Transactional emails are sent through Resend. Marketing preferences can be changed through the unsubscribe or email-preferences link. Unsubscribing from marketing does not stop necessary order and payment messages.
A review is not posted publicly unless the customer gives permission and TLVisuals approves it. Private feedback stays private.
TLVisuals keeps order and payment records for business, support, fraud-prevention, and legal needs. Customers may contact TLVisuals to request correction or deletion of information that is not required to preserve a transaction or resolve a dispute.
TLVisuals uses random browser and session identifiers to count visits and currently active pages, including visits before a purchase. A website visit through a tracked link in a new TLVisuals email may be associated with the intended recipient and email subject. Forwarded links may still show the original recipient. The owner view shows the last 30 days of visits; older visit records are removed during routine cleanup. Visit records are visible only to the owner. Raw IP addresses and precise location are not saved in these visit records. Do Not Track requests are respected.
TLVisuals uses private storage, authenticated accounts or private guest links, signed payment and email webhooks, limited owner access, and encrypted service credentials.
Privacy questions can be sent through the TLVisuals contact form or the contact email listed on the website.